shipping Policy

Last updated: September 5, 2026

Shipping Destination

Veyra currently ships orders within Australia only. Orders placed with a delivery address outside Australia cannot currently be fulfilled.

Dropshipping Fulfilment

Veyra is an independent third-party online retailer. We operate using a dropshipping fulfilment model, which means that products are prepared and shipped directly to customers by our third-party suppliers.

As products may be fulfilled by different suppliers, items from the same order may occasionally arrive in separate packages and at different times.

Veyra remains your point of contact for questions concerning your order, tracking information or delivery.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed. The applicable amount can vary according to the product, delivery address and available shipping method.

You will always have the opportunity to review the shipping cost before confirming your order.

Order Processing and Tracking

After your order is confirmed, it is sent to the appropriate supplier for preparation and fulfilment.

Tracking information is normally provided within the first three business days after order confirmation. Once available, the tracking number will be sent to the email address used when placing the order.

Tracking information can occasionally require additional time to become active after the shipping label is created.

Estimated Delivery

The estimated delivery window available for your order is displayed at checkout before payment.

Delivery estimates are based on the selected product, delivery destination and information provided by the supplier or carrier. These dates are estimates and can be affected by carrier delays, high order volumes, weather, public holidays, transportation disruptions or other circumstances outside our direct control.

If we become aware of a significant delay, we will make reasonable efforts to provide updated information. If an order cannot be supplied within the stated timeframe or within a reasonable time, please contact us so that an appropriate solution can be provided in accordance with applicable consumer law.

Customs Duties

Customers in Australia should not be required to pay additional customs duties when their order is delivered.

If a carrier unexpectedly requests an import or customs payment, please contact Veyra before making the payment so that we can investigate the request.

Separate Packages

Products may be shipped separately when they are fulfilled by different suppliers. Receiving one package does not necessarily mean that the remaining items in your order have been lost.

Each available tracking number will be communicated separately.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error, contact us as soon as possible. We will attempt to update the address before the order is processed, but changes cannot be guaranteed after fulfilment or shipping has begun.

Veyra is not responsible for delivery problems caused solely by an incorrect or incomplete address supplied by the customer. This does not limit any rights available under applicable consumer law.

Delayed or Missing Orders

If your estimated delivery window has passed, first review your tracking information for carrier updates.

If the tracking has not updated for an extended period or the package has not arrived, contact Veyra with your order number. We will investigate the shipment with the supplier or carrier and provide an appropriate solution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the delivery address is correct.
Check around the property and any secure delivery locations.
Ask other household members or neighbours whether they accepted it.
Contact the carrier using the tracking information.
Contact Veyra if the package still cannot be located.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, contact us as soon as possible.

Include your order number, a description of the problem and clear photographs or videos showing the product, packaging and shipping label. Keep all original packaging until your request has been reviewed.

Available remedies are subject to our Return and Refund Policy and any rights that apply under Australian Consumer Law.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We will try to accommodate the request, but changes or cancellations cannot be guaranteed after the supplier has begun processing or shipping the order.

This does not limit any cancellation or refund rights provided by applicable consumer law.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.